Privacy policy

CLOUÉE gives a great importance to the protection of the personal data and privacy of its users and clients. CLOUÉE undertakes to process this personal data in accordance with the laws and regulations applicable in the countries from which its users access the website, including in particular the European General Data Protection Regulation ("RGPD") and the French Data Protection Act no. 78-17 of 6 January 1978 as amended.
This Privacy Policy sets out the manner in which CLOUÉE collects and processes personal data communicated by the user on the website (hereafter the "Site").
All personal data is subject to computer processing for the purpose of processing and delivering orders. This data is exclusively reserved for CLOUÉE.

1. What is personal data?

 Personal data refers to all information relating to an identified or identifiable natural person (called "data subject").
In the context of the Site, the persons concerned are the Internet users visiting this website and the customers who purchase products on the Site.
The personal data concerned by this Privacy Policy is therefore any data relating to these Internet users and users (customers), insofar as they are identified or identifiable, for example by means of their user account identifier.


2.  What personal data is collected, for what purposes, and on what legal basis?

All personal data communicated by the user on the website - through a purchase or the creation of an account - are subject to computer or manual processing for the following purposes
1. Management of the commercial relationship (processing and delivery of orders, invoices): When you place an order, we record your data in order to process your order as well as possible and to proceed with the dispatch of the products purchased. This information is also kept for security purposes, to comply with legal and regulatory obligations, and to enable us to improve and personalise our offers. Your e-mail address is used to send you an order confirmation and to communicate with you if necessary. Your e-mail address is also used to identify you when you log in to your user account. The personal data collected on are exclusively reserved for the company Clouée.
This processing is based on the need for its implementation for the execution of a contract to which the user is a party, namely the general conditions of sale of the Site (GTC).

2. Login to your user account: When you place an order on our Site, we offer you access to your password-protected "User Account". This allows you to access information about your past orders and to correct your personal information if necessary. It is important that you do not divulge your user account information to third parties, as it is strictly for personal use. This data is hosted in Europe, on Ionos servers.
This processing is based on your consent.

3. Newsletter Subscription: If you decide to subscribe to our newsletter, you will receive information about our products and exclusivities which you can stop receiving at any time by clicking on the link provided for this purpose in each newsletter. The information collected when you subscribe to our newsletter allows us to send you more relevant commercial information. This data is hosted in France by the company SendInBlue.
This processing is based on your consent.

4. Consultation of the Site: during your visits to our Site, the following data may be collected and temporarily recorded: domain name or IP address, http response code, the number of bytes transferred, the address of the website from which the user arrived. This processing is based on the legitimate interest of Clouée, which is to better understand the traffic on the Site. This data is hosted in the United States by the company Google.
This data may also be used to provide more relevant offers to our users (in particular through the use of cookies). This processing is based on your consent (via the cookie banner).


3. Who is the data controller and how can I contact him/her?

CLOUÉE, whose head office is located in the 13th arrondissement of Paris, is responsible for the processing. The purpose of the latter is the marketing of illustrations and derived products and activities related to these processes.  
For any question relating to this Confidentiality Policy, to the processing of personal data implemented on the Site, or in general to the protection of personal data and privacy within the company CLOUÉE, you can contact us at the following email address:


4.  With whom is the data shared?

The personal data collected and processed as set out in article 2 above are used by the competent and authorised persons within CLOUÉE
It may also be shared with service providers and subcontractors to the extent necessary to achieve the processing purposes described above.
You can consult the legal notices of our partners at the following links:



5. For how long is the data kept?

The personal data collected and listed in article 2 above are kept by the Clouée company and its possible subcontractors for periods not exceeding the fulfilment of the purposes described: 
Cookies: the legal limit is 13 months.
Newsletter: if you do not consult our messages for three years, we will automatically delete you from our data. It is also possible to delete your subscription on request.
Customer account: if you do not log in to your account for three years, we plan to delete your account.

6. Your rights 

In accordance with the applicable laws and regulations on the protection of personal data, you have the following rights regarding the processing of your personal data.
You can exercise these rights by contacting us at SAS CLOUÉE, 10 rue Caillaux, 75013 Paris, France or by email:

Rights of access, rectification and deletion: you have the right to access, modify, rectify and delete your personal data. You can modify the personal data in your user account, or ask to correct your personal data if it is inaccurate, incomplete or obsolete. You may also request access to or deletion of your personal data in accordance with the applicable regulations.

Right to the portability of personal data: This right differs from the right of access to personal data in that (i) it only concerns the data provided by the user to Clouée and (ii) it allows you to obtain this data in a structured and machine-readable format.

Right to object: You may, for legitimate reasons, object at any time, selectively or globally, to the use of your personal data for advertising or research purposes. To this end, a simple written notification of your request is sufficient by email or post to the above address.

Right to limit processing: In certain cases provided for by the applicable regulations, you may ask CLOUÉE to limit the processing of your personal data.

Right to withdraw consent at any time: For all processing operations, among those listed above, whose legal basis is the user's consent, the latter has the right to withdraw this consent at any time, without having to justify this. In this respect, the Client may subscribe to the CLOUÉE newsletter and thus choose to be regularly informed of the offers proposed. They may, at any time, unsubscribe by clicking on the link provided for this purpose on each newsletter.

 Right to lodge a complaint with a supervisory authority: The user has the right to lodge a complaint relating to the processing carried out by CLOUÉE with the competent supervisory authority. For France, this supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).


7. Modification of this Privacy Policy

CLOUÉE reserves the right to modify and update this Privacy Policy. CLOUÉE will publish this new Privacy Policy on its Site.